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All Walkwire products feature an extensive Service Plan to keep your public Internet amenity running smoothly. walkwire - online.all the time.
Client Services & Installation Customer & Technical Support Payment & Merchant Services

You can rely on our experience to advise you on which location, product, and payment plan works best for your business. We also provide installation services for all of our products.

Our courteous and knowledgeable Customer and Technical Support staff is available toll free, 24 hours a day.

We provide full payment authentication and payment processing services, including prepaid cards, credit card processing and refund requests. We can accept American Express, VISA, Mastercard, and Discover cards.

Real-time Reporting SessionRefresh Security Remote Monitoring

Clients can log in to our extranet to view revenues and PC usage.

Any documents that have been downloaded or saved to the hard drive of our PCs can automatically be deleted after each session to protect your guest’s privacy and to keep the PCs clean and healthy.

Walkwire’s Internet stations are monitored remotely 24/7. Our proprietary Alchemy platform provides technical information on each Walkwire managed PC, as well as pattern recognition that can provide detailed analysis of revenue, usage and uptime.

Remote Maintenance On-site Maintenance  

Our Network Operations Center updates security patches, virus and malware definitions, and tests Internet PCs regularly to ensure maximum uptime.

For any required on-site visits, Walkwire can dispatch a field technician.

 

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